A Happy Host, LLC
Effective Date: May 7, 2026

Overview

By requesting, scheduling, authorizing, or using services from A Happy Host, LLC (“A Happy Host,” “AHH,” “we,” “us,” or “our”), the client, homeowner, property owner, authorized representative, or guest requesting service (“Client,” “Owner,” or “you”) agrees to the following Terms & Conditions / Service Agreement.

These terms are intended to provide clear expectations, protect both parties, support fair communication, and allow A Happy Host to provide consistent, reliable, high-quality service.

Pricing, rates, and terms are non-negotiable and may be updated for future services. The most current version of these Terms & Conditions will govern services requested after any updates are made.

Service Rates

Unless otherwise quoted in writing, the following rates apply:

Standard business hours:

Service fee: $100
Hourly labor rate: $75 per hour, per technician

Weekend, emergency, and after-hours service:

Service fee: $140
Hourly labor rate: $115 per hour, per technician

Business hours are generally Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding holidays, special events, and periods of unusually high demand.

Labor is billed with a one-hour minimum and then in 15-minute increments unless otherwise stated in writing. Shopping, pickup, coordination, waiting, delivery, installation, troubleshooting, return trips, and time spent obtaining materials may be billed at the applicable hourly rate.

Some services require two or more technicians. If a service requires more than one technician for safety, efficiency, access, weight, liability, or proper completion, billing will be calculated per technician.

Not all services are classified as standard handyman services. Certain departments, specialty services, flat-rate services, emergency services, setup services, seasonal services, concierge services, rentals, third-party services, or quoted projects may have separate pricing.

Scheduling, Dispatch, and Property Access

A service fee applies once a technician has been scheduled, dispatched, or time has been reserved for your service.

If we arrive for a scheduled service and are unable to access the property, the applicable service fee will still be charged due to reserved time, loss of availability, and technician scheduling.

Clients are responsible for ensuring accurate access instructions, working door codes, gate codes, parking access, lockbox access, alarm instructions, and any other information necessary to complete the service.

If delays are caused by access issues, third-party contractors, missing materials, incomplete instructions, guest occupancy, blocked work areas, or other conditions outside of A Happy Host’s control, additional charges may apply.

If an emergency, weekend, or after-hours service is canceled after a technician has been dispatched or is already en route, the service fee is non-refundable.

If our schedule is fully booked and you request same-day work-in service, the call may be billed as an emergency, after-hours, or priority service even if the work is completed before 5:00 PM. This is because work-in service may extend our technicians’ day, disrupt existing scheduling, or require schedule adjustments.

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing.

Payment information may be requested when service is scheduled. Once the service has been completed, A Happy Host may follow up with the owner or authorized representative, provide a summary or invoice, and process payment for completed work.

By requesting service, approving work, signing a payment authorization, providing payment information, or allowing services to proceed, you agree to pay all charges associated with completed work, materials, service fees, labor, convenience fees, rentals, third-party charges, and any applicable fees.

Clients may pay electronically through the invoice by credit/debit card or ACH bank transfer where available.

Processing Fees

Processing fees may apply based on the selected payment method:

Credit/debit card: up to 3.5% to 4%
ACH/bank transfer: up to 1%, subject to applicable caps
Returned check or failed payment fee: $30

Processing fees reflect the cost of payment processing and may vary slightly depending on the payment platform or payment method used.

Late Payments and Non-Payment

Invoices are due upon completion unless otherwise stated in writing.

A five-day grace period may be provided. After that period, a late fee of $30 or 10% of the unpaid balance, whichever is greater, may apply. Additional fees may accrue if payment remains unpaid.

If a payment method fails and the client does not promptly update payment information or resolve the balance, late fees may be applied.

Non-payment may result in suspension of services, refusal of future scheduling, collection activity, recovery of attorney fees and court costs where permitted by law, and any other remedy available under Tennessee law.

Where legally permitted, A Happy Host may pursue lien rights, collection actions, or other available remedies for unpaid services, materials, labor, or work performed.

The client agrees to be responsible for collection-related costs to the fullest extent permitted by law, including court costs, attorney fees, filing fees, time spent preparing documentation, and time associated with required appearances or dispute preparation.

Materials, Shopping, and Product Convenience Fee

Items purchased, sourced, coordinated, stored, transported, or handled through A Happy Host may include a Product Convenience Fee.

Product Convenience Fee: 50%

This fee covers sourcing, coordination, communication, product research, ordering support, storage, handling, accountability, and administrative time associated with acquiring or managing items for the client.

Shopping time, pickup time, return time, and time spent leaving a job site to obtain materials may be billed separately at the applicable hourly rate.

Please provide advance notice for item pickup, product sourcing, or shopping requests so we can confirm technician availability.

For items shipped directly to A Happy Host, please place shipped items in the owner’s name and pickup orders in the name of A Happy Host unless instructed otherwise.

A Happy Host is not responsible for manufacturer defects, missing parts, shipping delays, damaged deliveries, incorrect orders, product quality, warranty limitations, discontinued items, vendor delays, or third-party fulfillment issues.

Package Receipt, Handling, Storage, and Authorization

The Owner authorizes A Happy Host to receive packages on the Owner’s behalf when requested or when items are shipped to A Happy Host for service-related purposes.

A Happy Host may open, inspect, organize, assemble, transport, deliver, or place items at the Owner’s property as reasonably necessary to complete the requested service.

A Happy Host will make reasonable efforts to handle packages and items carefully and professionally. However, A Happy Host is not responsible for damage, loss, manufacturer defects, missing parts, concealed damage, shipping errors, third-party delivery issues, or items damaged before receipt.

Items cannot be stored indefinitely. If items are left in storage and are not awaiting an active setup, delivery, installation, or scheduled service, monthly storage fees may apply after 30 days.

If items remain in storage after 90 days, the Owner may request that items be shipped to the Owner at the Owner’s expense. If shipping is not arranged, items may be considered abandoned and may be removed, donated, discarded, or otherwise handled by A Happy Host at its discretion.

Any orders that must be picked up, returned, exchanged, repackaged, shipped, or coordinated with a vendor may be billed at the applicable hourly rate, plus any shipping, handling, convenience, or service fees.

If an item requires a signature, vendor access, technician presence, or waiting time for an outside company to complete work, the applicable service fee and hourly rate may apply. Even if the technician is not performing hands-on work, the technician is being pulled away from other scheduled services.

One-Off Package Pickup and Handling Fees

For items shipped to our office and picked up by the owner, cleaner, vendor, or other authorized party, the following handling fees may apply:

Small package, up to approximately 16 in. x 12 in. x 4 in.: $15
Medium package, up to approximately 20 in. x 14 in. x 6 in.: $20
Large package, up to approximately 26 in. x 18 in. x 12 in.: $30
Oversized package, over approximately 26 in. x 18 in. x 12 in. or unusually shaped: $50 or quoted case-by-case

Third-Party Contractors and Specialists

In certain cases, A Happy Host may coordinate, recommend, schedule, or engage third-party contractors, vendors, installers, specialists, or service providers to complete specific portions of a project.

Third-party providers are independent businesses and may maintain their own pricing, timelines, policies, warranties, availability, licensing, insurance, and procedures. Their rates may differ from A Happy Host’s standard rates.

A Happy Host will disclose known third-party costs in advance whenever reasonably possible. However, A Happy Host is not responsible for third-party pricing changes, delays, workmanship, availability, missed appointments, warranties, manufacturer decisions, or the outcome of work performed by independent providers.

A Happy Host invests significant time in building, maintaining, and vetting vendor and contractor relationships for the benefit of clients. Clients, vendors, and subcontractors may not bypass A Happy Host by soliciting each other directly for work related to a project, referral, introduction, quote, or service connection made through A Happy Host, unless A Happy Host gives written permission.

Any attempt by a client, vendor, or subcontractor to bypass A Happy Host’s agreements, relationships, pricing, or coordination process may result in reassessment of future service eligibility and may trigger any available contractual or legal remedies.

Working Around Other Contractors

A Happy Host generally does not perform work while other contractors are actively working in the same areas, unless coordination has been approved in advance.

If A Happy Host must coordinate work alongside another contractor, work around another vendor, wait for another contractor, or adjust scheduling due to another party, an additional coordination fee of $200 per day may apply.

This fee reflects the added time, communication, delays, risk, and disruption caused by overlapping contractors.

Cabin Purge and Haul Away

Cabin purge services are billed hourly, plus applicable haul-away, disposal, heavy item, trailer, or additional labor fees.

Heavy items may require additional manpower and may result in additional charges. Sleeper sofas, mattresses, oversized furniture, appliances, and unusually heavy or difficult items may require separate fees.

Haul-away and disposal fee: $150 per trailer load

Additional disposal or labor fees may apply depending on the item type, weight, location, accessibility, landfill requirements, or donation center acceptance.

If there are items the Owner wants to keep, this must be clearly stated in writing before the purge begins. Cabin purge work moves quickly, and items are often hauled to donation centers or disposal locations shortly after removal.

If a contractor, owner, cleaner, guest, or other person has requested to keep or remove furniture or items, those items must be removed before A Happy Host begins the purge. This helps avoid confusion and ensures the correct items are removed.

Cabin Setup Services

Cabin setup services are designed to help owners get their property rent-ready as quickly and efficiently as possible.

If all items are on hand, access is available, the property is ready, and no major delays occur, setup can often move quickly. However, A Happy Host cannot guarantee a specific completion date or go-live date due to factors outside our control, including shipping delays, damaged merchandise, missing parts, vendor delays, repairs, contractor delays, access issues, product availability, occupancy, inspections, permitting, Certification of Occupancy timing, or owner decisions.

Setup services include reasonable communication throughout the setup process. Excessive communication, repeated changes, indecision, additional sourcing, project changes, or owner-directed revisions outside the original scope may result in additional billable time.

Please notify A Happy Host promptly of any closing delays, Certification of Occupancy delays, access issues, or schedule changes. Our schedule fills quickly, and early communication helps us reserve appropriate time and avoid unnecessary labor or storage charges.

Setup pricing may be quoted separately based on project scope, property size, volume of items, level of coordination, number of technicians needed, timeline, storage needs, and any additional services requested.

Cancellation or Rescheduling of Reserved Setup Time

When A Happy Host reserves time for a setup or large project, that time may prevent us from accepting other work.

If a setup or large reserved project is canceled or significantly delayed, any refund, credit, cancellation fee, or rescheduling fee will depend on the timing, work already performed, storage, handling, communication, ordering, labor, scheduling impact, and other billable fees incurred.

Any project-specific deposit, payment schedule, cancellation terms, or refund terms may be stated separately in the project quote or agreement.

Photography and Photo Scheduling

Please do not schedule professional photography until the setup is near completion and the property is ready to be photographed.

Scheduling photos too early can create unnecessary stress and may leave no time for last-minute repairs, damaged merchandise, missing items, incomplete deliveries, vendor delays, or final staging adjustments.

A Happy Host may take temporary photos to help an owner move toward going live while waiting for professional photos, but A Happy Host cannot guarantee professional photography timelines, setup completion dates, or third-party photographer availability.

If A Happy Host makes a trip for setup, staging, photography preparation, or related work and cannot access the property, a minimum charge may apply due to reserved time and lost work hours.

Appliance Diagnostic and Repair Disclaimer

A Happy Host is not a licensed appliance repair company. We may perform basic external diagnostics and limited repairs for common visible or external issues.

This may include checking for:

Tripped breakers or electrical panel issues
Faulty or loose outlets
Faulty or disconnected hardwired connections
Improperly connected water supply lines or hoses
Clogged, disconnected, or improperly installed dryer vents
Basic visible installation errors
Accessible components such as refrigerator water filters
User error, incorrect settings, misuse, or improper installation

If we determine that an appliance issue is likely caused by an internal component failure, we will not perform internal repair. Internal failures may include, but are not limited to, failed control boards, motors, heating elements, solenoids, fuses, internal wiring, sensors, pumps, compressors, or other internal components.

In those cases, we may recommend a licensed appliance repair company or replacement of the appliance, depending on the situation.

Licensed appliance repair companies may be booked several days out, may require someone to be onsite, may need to order parts, and may require a second visit. This can extend downtime and may increase the risk of guest complaints or overlapping labor costs.

Depending on the nature of the issue, replacement may be more practical or cost-effective than waiting for diagnostics, parts, and repair. A Happy Host will provide its recommendation based on the initial assessment, but the final decision remains with the Owner.

A Happy Host is not responsible for internal appliance failures, third-party repair delays, guest dissatisfaction related to appliance downtime, manufacturer defects, warranty outcomes, part availability, or decisions made by third-party repair companies.

Equipment Rental Terms

These rental terms apply to any equipment rented, loaned, delivered, placed, or provided by A Happy Host, including but not limited to fans, portable air conditioning units, heaters, mini fridges, microwaves, dehumidifiers, or similar items.

Delivery, setup, and removal fee:

A non-refundable service fee may be charged for delivery, setup, pickup, and removal of rental equipment. This fee covers technician labor, transportation, placement, and handling of the equipment.

Rental fees:

Rental fees vary by item and will be outlined in the customer’s invoice, quote, or written communication. Rental fees may be charged daily, weekly, or as otherwise stated.

Rental period:

The rental period begins when the equipment is delivered, placed, or made available and continues until A Happy Host retrieves the equipment or the equipment is returned in acceptable condition. Partial days may be billed as full days.

Calendar-day billing:

Rentals are billed on a calendar-day basis, including weekends and holidays. A weekly rental rate covers seven consecutive calendar days regardless of actual equipment usage.

Extension or holdover:

If the customer needs to extend the rental period, A Happy Host must be notified in advance. Equipment held beyond the agreed rental period without approval will continue to accrue rental fees at the applicable daily or weekly rate.

Weekend or after-hours pickup:

Pickups or deliveries requested outside regular business hours, including weekends or holidays, may incur an additional pickup or availability fee. Clients may schedule return for the next available weekday to avoid this fee, subject to rental accrual and availability.

Damage, loss, or replacement:

The customer is responsible for the care, safe use, and timely return of all rented items. In the event of damage, loss, theft, misuse, destruction, or failure to provide access for retrieval, the customer agrees to pay the full replacement cost and related expenses.

Replacement costs may include:

Cost of a new equivalent unit
Shipping and taxes
Sourcing, processing, and convenience fees
Labor required to prepare, deliver, or redeploy a replacement
Lost rental revenue during downtime
Cleaning, sanitizing, repair, or restoration costs beyond normal wear

Rental fees may continue to accrue until equipment is returned in acceptable condition or the replacement balance is fully resolved.

Monthly Inspections

Monthly inspections are a preventative maintenance service intended to help owners monitor their properties from afar and identify issues before they become larger problems.

Inspection services may include review of guest complaints, inventory concerns, safety items, replacement lights, batteries, and filters where easily accessible. Inspectors only carry limited tools and small step ladders. They are not full maintenance technicians during inspection appointments and may not be equipped to complete repairs during the inspection.

A Happy Host only checks batteries, filters, alarms, fixtures, or other items that are reasonably and safely accessible without special equipment or tall ladders. Items located in vaulted ceilings, high registers, difficult access points, locked areas, or unsafe locations may not be checked.

Clients will receive an inspection report and photos. If an issue requires immediate attention, A Happy Host may call the Owner while the technician is onsite to discuss the situation and determine whether further action is authorized.

Repairs, improvements, or added service concerns discovered during or after an inspection may require a separate service call and will be billed at the applicable rate.

Inspection reports and photo albums are detailed and may require additional administrative time after the technician leaves the property. Please allow 48 to 72 business hours for delivery of the final report and photos unless otherwise stated.

Vegetation Control Disclaimer

Vegetation control service includes a single application of herbicide to reduce or eliminate unwanted weed or grass growth in treated areas unless otherwise stated in writing.

This service does not include return visits, repeated applications, or guaranteed permanent vegetation kill unless specifically agreed in writing.

Results may vary based on weather, rainfall, regrowth cycles, soil conditions, product limitations, plant type, prior treatment history, mowing, watering, and other environmental factors outside A Happy Host’s control.

Follow-up applications, if needed or requested, will be billed separately at the applicable service rate.

Clients should monitor treated areas over the following 7 to 14 days. For best results, avoid mowing, watering, or disturbing the treated area for at least 24 to 48 hours after application unless otherwise instructed.

Concierge Services

Concierge services may include welcome baskets, birthday cakes, gift deliveries, grocery coordination, guest-requested items, special occasion support, and other custom requests.

Concierge services generally follow applicable service call pricing unless quoted separately.

Guest-requested concierge services may require a card on file and a non-refundable service deposit or authorization before shopping, sourcing, or coordination begins.

A Happy Host may follow up with photos, videos, or completion confirmation before charging the remaining balance when practical.

Holiday or seasonal decor items provided by A Happy Host on loan remain the property of A Happy Host and will be picked up after the holiday or agreed service period unless otherwise stated in writing.

Photo Staging Services

Photo staging services are billed at applicable service rates unless quoted separately. This may include shopping, sourcing, delivery, installation, setup, staging, removal, service fees, and technician time.

Product ownership:

All items used for staging remain the property of A Happy Host unless otherwise agreed in writing. If the Owner wishes to purchase any staged items, the Owner must contact A Happy Host to discuss availability and pricing.

Pickup and return:

After the staging period, A Happy Host will arrange to collect any AHH-owned items. If pickup is delayed, prevented, or denied by the Owner, or if items are broken, missing, damaged, or unavailable, the Owner may be charged for replacement costs, lost use, and time spent sourcing replacements.

Replacement value:

If rental, staging, or loaned items are damaged, missing, or not returned, the client is responsible for reimbursing A Happy Host for replacement value and related costs. Replacement value may be based on original purchase price, current replacement cost, resale value, income loss due to unavailability, sourcing costs, and labor required to replace or redeploy the item.

Decision-making authority:

A Happy Host technicians are authorized to make reasonable decisions necessary to complete staging and achieve the best result. Changes that significantly affect cost will be communicated to the Owner as soon as reasonably possible.

Owner involvement:

If the Owner wishes to be involved in shopping or staging decisions, the Owner must be available while technicians are shopping or working. Delayed responses may increase labor time and cost, and the Owner remains responsible for technician time regardless of Owner availability.

Communication Boundaries

A Happy Host is a family-oriented business and sets reasonable boundaries for communication outside business hours.

For basic information, updates, scheduling, and general questions, clients may email at any time or call/text during normal communication hours.

After-hours communication should be limited to urgent or emergency matters. Non-emergency messages received after hours may be answered the next business day or as availability allows.

By working with A Happy Host, you agree to receive service-related communication by phone, email, text message, or other reasonable communication method.

SMS Terms

SMS messages may be used for scheduling, updates, service coordination, reminders, and promotional communication where permitted.

Customers may opt out of receiving SMS messages from A Happy Host at any time by replying “STOP” to any SMS message received from us. Customers may also reply “Cancel” or “Unsubscribe” to opt out.

Once a customer has opted out, they will no longer receive SMS messages from A Happy Host unless they opt back in.

To opt back in, customers may reply “Start,” “Yes,” or “Unstop” to A Happy Host’s SMS number.

For assistance, reply “HELP” or contact services@ahappyhostgsm.com.

Message and data rates may apply. Message frequency may vary. Contact your wireless provider for details about your text or data plan.

Service Completion, Issue Resolution, and Disputes

A Happy Host believes in fairness, integrity, clear communication, and the opportunity to resolve concerns professionally.

The service provider will complete services according to the agreed scope of work, invoice, quote, written approval, or reasonable instructions provided.

Clients are responsible for reviewing the completed work, End of Job report, invoice, photos, or service summary once received and notifying A Happy Host promptly of any concerns.

If a client is dissatisfied with the quality or outcome of a service, A Happy Host must be given a reasonable opportunity to review, address, or resolve the issue.

Clients agree to notify A Happy Host of service-related concerns in writing or by phone within 48 hours of completion or receipt of the service summary.

If the client hires another company, attempts to remedy the issue independently, removes materials, alters the work, or refuses A Happy Host a reasonable opportunity to inspect or correct the concern, requests for refunds, discounts, credits, or fee waivers may be denied.

Any disputes will first be addressed through direct communication between the client and A Happy Host. Both parties agree to make reasonable good-faith efforts to resolve the matter before pursuing further action.

Photo, Video, and Media Use

A Happy Host may take photos or videos of work performed for documentation, communication, reporting, training, quality control, dispute prevention, marketing, or promotional purposes.

Non-identifying images may be used for marketing unless the client requests otherwise in writing.

A Happy Host will not intentionally disclose the client’s name, address, personal information, or identifying property details in marketing materials without consent.

By entering into this agreement, the client consents to A Happy Host using non-confidential messages, pictures, testimonials, reviews, or communications exchanged with A Happy Host for advertising, marketing, promotional, training, or other lawful purposes, subject to the privacy limits stated above.

Property Security and Access Management

Owners are responsible for maintaining property security, working access systems, accurate access codes, and clear identification of each property.

Each property should have a distinct access code for smart locks or door locks to reduce the risk of unauthorized entry or confusion between properties.

Temporary access codes are recommended whenever possible and should be valid only for the duration of the service, guest stay, or authorized access window.

Properties with similar addresses, multiple units, or shared driveways should be clearly labeled with unique identifiers such as Unit 1, Unit 2, cabin name, or other clear markings to avoid confusion for guests, vendors, technicians, and service personnel.

As a general rule of safety, A Happy Host recommends changing access codes periodically and after vendor, guest, or employee turnover.

A Happy Host takes reasonable measures to protect property access information but is not responsible for unauthorized access, lock failure, guest misuse, owner-provided code sharing, failure to update codes, improperly labeled properties, or security incidents caused by failure to follow recommended access practices.

Confidentiality, Proprietary Information, and Non-Disclosure

All reports, documents, processes, methodologies, templates, pricing structures, recommendations, service checklists, inspection formats, summaries, standard operating procedures, workflows, and proprietary content provided by A Happy Host are the exclusive property of A Happy Host.

This includes, but is not limited to, inspection reports, service checklists, procedural documentation, pricing structures, service recommendations, training materials, forms, templates, and report formats uniquely developed or refined by A Happy Host.

Clients receive these materials for personal use only in connection with A Happy Host’s services. They may not be copied, shared, sold, resold, redistributed, modified for competing use, disclosed to another service provider, or used to create a competing business process without A Happy Host’s express written consent.

Unauthorized use, reproduction, distribution, modification, adaptation, or disclosure of A Happy Host’s proprietary materials is prohibited and may result in legal action.

The client agrees that A Happy Host retains all intellectual property rights to documents, reports, templates, processes, methods, and materials provided. Access to these materials does not grant ownership rights, licensing rights, or permission beyond the intended service-related use.

Limitation of Liability

A Happy Host is not responsible for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of rental income, guest dissatisfaction, negative reviews, lost bookings, platform penalties, third-party delays, manufacturer defects, shipping delays, vendor delays, weather impacts, access issues, owner delays, guest misuse, or circumstances outside A Happy Host’s control.

To the fullest extent permitted by law, A Happy Host’s liability is limited to the amount paid by the client for the specific service giving rise to the claim.

A Happy Host is not responsible for pre-existing conditions, hidden defects, concealed damage, improper prior installation, code violations, structural issues, internal appliance failures, manufacturer defects, unauthorized third-party work, or conditions not reasonably discoverable during the requested service.

Right to Pause, Refuse, or Terminate Services

A Happy Host reserves the right to pause, refuse, or terminate services when necessary due to non-payment, unsafe conditions, disrespectful communication, harassment, unreasonable demands, repeated scheduling problems, access issues, conflicting contractor activity, legal concerns, or any situation that prevents A Happy Host from providing services safely, professionally, or in good faith.

A Happy Host may also refuse future service if a client attempts to bypass vendors, refuses payment, misuses proprietary materials, disputes completed work without allowing review, creates unsafe working conditions, or fails to follow agreed terms.

Removal, Reversal, or Recovery of Work or Materials

If a client refuses to pay for completed services, disputes work after completion, or fails to satisfy payment obligations, A Happy Host reserves the right, where legally permitted and with reasonable notice when appropriate, to remove, recover, reverse, or undo work, materials, equipment, staging items, rental items, or AHH-owned property to the extent possible.

By authorizing service and providing property access, the client grants A Happy Host permission to access the property for lawful recovery of AHH-owned equipment, rental items, staging items, loaned items, or unpaid materials where permitted by law.

The client agrees not to obstruct lawful recovery efforts and acknowledges that failure to comply with payment terms may result in additional charges.

This clause does not waive any lien rights, collection rights, legal remedies, or payment obligations available to A Happy Host.

Non-Revocable Payment Authorization for Completed Work

Once a service has been completed, the client’s authorization for payment for completed work is binding and may not be retroactively revoked solely because the client later changes their mind, delays approval, refuses communication, or disputes the service without giving A Happy Host a reasonable opportunity to review the concern.

Any issues or concerns raised by the client will be considered and addressed by A Happy Host in good faith. However, completed labor, service fees, materials, shopping time, convenience fees, rentals, delivery, and third-party costs remain payable unless A Happy Host determines otherwise in writing.

Electronic Signatures and Electronic Records

The parties agree that electronic signatures, digital signatures, typed signatures, checkbox acknowledgments, online form submissions, text approvals, email approvals, and other electronic confirmations may have the same legal effect as handwritten signatures where permitted by law.

Each party consents to the use of electronic signatures and electronic records for transactions, approvals, authorizations, service requests, payment authorizations, and communications related to this agreement.

Electronic signatures may be facilitated through third-party platforms, forms, payment systems, or other technologies and shall be treated as original signatures for applicable purposes.

Acknowledgment of Dynamic Terms and Conditions

By signing a payment authorization, submitting a form, approving a quote, requesting service, or allowing A Happy Host to perform work, the client acknowledges that they have reviewed and agreed to the Terms & Conditions provided by A Happy Host, including any version available by hyperlink, invoice link, form link, or written reference.

These Terms & Conditions may be updated from time to time. The most current version will apply to future services requested after the update.

Continued use of A Happy Host’s services after updates are made constitutes acceptance of the updated terms.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict-of-law principles.

Superseding and Coordination Clause

This agreement supersedes and replaces prior agreements, understandings, or contracts between the parties related to the general terms, legal protections, liability provisions, payment obligations, confidentiality obligations, service policies, and dispute procedures addressed herein.

If a department-specific quote, invoice, contract, or service description contains specific pricing, service scope, project details, or department-specific terms, those specific terms will remain in effect for that service.

However, the legal, liability, payment, confidentiality, proprietary information, dispute, access, and protection clauses contained in these Terms & Conditions apply universally across all A Happy Host services unless expressly modified in writing by A Happy Host.

Client Acknowledgment

By requesting, approving, scheduling, authorizing, or accepting services from A Happy Host, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions / Service Agreement.