Our purpose is to outline our terms and conditions to make sure there is a clear understanding of expectations for both parties.

Pricing and terms are non-negotiable, and they are subject to change without notice.

*If we make a trip for a scheduled service and are unable to enter the cabin a service fee will be billed due to loss of work hours.

Payments

Payment information will be taken upon scheduling of the service call, and after the service has been completed the owner will be followed up with, and we will process the payment. There will be a processing fee applied to the invoice of 1% for ACH transfer ($20 max), and 4% for Credit Card payments. There will be a $30 fee added for any returned check(s).

Late Fees

As we are now processing payment(s) upon job completion there shouldn't be any late fee's. In the event that your payment method doesn't work, and you fail to update your payment method with us late fee's will be applied.

Late fees will be applied beginning after a 5 day grace period ($30 or 10% whichever is greater).
Non payment - A contractors lien can be applied to the property as per TCA § 66-11-145..

The customer will be financially responsible for all: court costs, attorney fees, lost time for court appearances,and document prep.

Service Calls

Our hours of operation are Monday-Friday 9am-5pm EST. This does not include Special Events (rod runs) or Holidays.

Handyman service calls have an $85 service fee and $60 per hour, per tech which begins when we arrive to the property.

*Not all services are classified as handyman rate, & some services may require two techs. If your service call requires two techs, you will be charged accordingly.

** As a company, we dedicate substantial resources to cultivating productive working relationships and meticulously vetting contractors to ensure an array of solutions for our clients. When a homeowner requests assistance, and we deploy a technician for a quote or resolution, it is imperative to uphold the sanctity of our agreements. Our contracts expressly forbid contractors from soliciting homeowners, as well as homeowners from soliciting subcontractors for work beyond our agreed terms.

We maintain a robust network of local and remote businesses to provide outstanding services at competitive rates. Any attempt by a vendor, homeowner, or subcontractor to bypass our terms or contracts erodes the trust upon which our partnerships thrive. In such instances, it is incumbent upon us to reassess our affiliations moving forward.

Emergency/After-Hours/Weekend

$125 service fee, & $100 per hr.

* If an emergency/after-hours service is canceled after a technician has been dispatched and is already en route, there will be a non-refundable charge for the service fee.

**Note- In the event we are completely booked up for the day, and you need us to work you in. This service call can be charged as an after-hours or emergency call even if it was completed before 5pm as it will push our contractors’ schedule further into the evening. We will communicate this to you during the scheduling process.

Shopping

Please give us advance notice for any item pickup so we can make sure we have a technician available. Put items shipped in “your name” and Items for pick up in “A Happy Host”.

Any items that A Happy Host purchases will be subject to a handling fee of 25% as well as time spent shopping or picking items up.

Cabin Purge

Cabin purge hourly plus additional heavy item fees. Heavy items require more manpower. If there are any items you wish to keep, make it clear in writing. This is a very quick process, and we typically haul items to Habitat, Karm, or Smarm for donation. Haul away and disposal fee are $150 per trailer load. Additional Fees may apply for sleeper sofas and mattresses. If someone has asked to take the furniture during a purge such as a contractor, that needs to be gone before our purge begins to ensure the correct items are taken.

We do not work while other contractors are present. If we need to coordinate our work alongside another contractor, there will be an additional fee of $200 per day due to the inconvenience it causes for both parties. Therefore, we will not begin cabin setup while another contractor is working simultaneously.

Cabin Set Up

If all items are on hand this is typically a quick process to get you LIVE asap. This includes REASONABLE communication throughout the set-up process.

A $2,500 deposit will be required before scheduling.

Please notify us promptly if there are any changes to your closing date or delays in acquiring your Certification of Occupancy. This helps us avoid unnecessary work hours and charges. Our schedule fills up quickly, so the earlier we know your start date, the better we can ensure a reserved spot for you.
Please contact us for pricing.

Deposit Refunds:

31+ days’ notice- Full refund minus any storage, handling, communication, or billable fees.
15-30 days’ notice- 50% refund minus any storage, handling, communication, or billable fee’s.
No refund if cancellation notice is given less than 2 weeks before the scheduled service date, as we have blocked this time off exclusively for you.

Mail and Storage process:

You are welcome to ship items to us to: store, deliver, hold for pickup.

Any orders that must be picked up/returned is billed at our handyman hourly rate plus any shipping and handling fee’s. Storing items for a client to pick up will need to be discussed prior to shipping and agreed upon.

Any items that must be signed for or that will require a tech to be onsite for outside vendors to complete their work will be a standard rate and service fee. (We understand that the tech isn’t necessarily needed to work at your cabin, but we are pulling the tech away from other jobs to sit at your cabin.)

We cannot store your items indefinitely, if you decide not to use them in your cabin, we will help you return the items. Any items left in storage not awaiting setup, or delivery for longer than 30 days will be subject to a monthly storage fee. If after 90 days your items are still in storage, you can request the items shipped to your home address, and you will be responsible for shipping fees. If this isn’t an option, the items will be forfeited to A.H.H. and they will be removed from storage as we see fit.

Updated One-Off Package Pickup & Handling Fee
For items shipped to our office and picked up by your cleaner:

Package Size Dimensions (Approx.)

Small Up to 16" x 12" x 4" (e.g., padded mailers, folded linens, small items) $15.00

Medium Up to 20" x 14" x 6" (e.g., shoe-boxes, small appliances, bulk supplies) $20.00

Large Up to 26" x 18" x 12" (e.g., large supply boxes, bundled deliveries) $30.00

Oversized Over 26" x 18" x 12" or unusually shaped items. $50.00+ (quoted case-by-case)

Appliance Repair

While we are not a licensed appliance repair company, we do perform basic diagnostics and repairs for common external issues. This includes, but is not limited to, checking for:

Tripped breakers or electrical panel issues
Faulty or loose outlets
Faulty or disconnected hardwired connections
Improperly connected water supply lines or hoses
Clogged or unhooked dryer vents
Basic visible installation errors
Replacement of accessible components such as refrigerator water filters

We also assess whether the issue may have been caused by user error, such as incorrect settings, misuse, or improper installation.

If during our diagnostic we determine that the issue is due to an internal component failure—such as a failed control board, motor, heating element, solenoid, fuse, or any other internal part—we will not proceed with repair, as we do not carry appliance parts and are not authorized for internal repairs. In such cases, we will refer you to a licensed appliance repair company.

Please note: these companies are often booked several days out, may require a representative to be onsite during service, and may need to order parts—potentially extending the appliance’s downtime by a week or more.

This can lead to overlapping labor costs and increased risk of guest complaints due to prolonged outages. Depending on the nature of the failure, it may be more practical and cost-effective to replace the appliance rather than wait for diagnostics, part delivery, and a second repair visit. We will provide our recommendation based on the initial assessment to help you make the best decision.

Equipment Rental Policy – A.H.H.

A.H.H. Rental Terms & Conditions
Effective July 2025

Delivery, Setup, and Removal Fee
A non-refundable service fee of $85 will be charged for each delivery, setup, and removal of rental equipment performed during regular business hours (Monday through Friday, 9:00 AM – 5:00 PM). This covers technician labor, transportation, and proper placement of all items.
Rental Fees – Daily and Weekly Rates
Rental fees vary by item (e.g., fans, portable A/C units, heaters, mini fridges, microwaves) and are outlined in the customer’s invoice or quote. Each item is subject to a daily and/or weekly rental fee, which begins upon delivery and continues until A.H.H. retrieves the equipment. Partial days are billed as full days.
Billing Periods
All rentals are billed on a calendar-day basis, including weekends and holidays. A weekly rental rate covers seven (7) consecutive calendar days, regardless of equipment usage. Equipment held beyond the agreed rental period without prior approval will continue to accrue rental fees at the applicable daily or weekly rate.
Weekend and After-Hours Pickup Fee
Pickups or deliveries requested outside of regular business hours — including weekends and holidays — will incur an additional weekend pickup fee of $50. This surcharge covers after-hours labor and technician availability. Customers may:

Schedule return for the next available weekday to avoid this fee, or
Elect a weekend pickup with surcharge, subject to availability.

Damage, Loss, or Replacement Charges
The customer is responsible for the care, safe use, and timely return of all rented items. In the event of damage, loss, theft, or destruction, the customer agrees to pay the full replacement cost, which may include:

The cost of a new, equivalent unit
Shipping, taxes, and sourcing/processing fees
Labor required to prepare and redeploy the replacement
Lost rental revenue during downtime
Items returned in a condition requiring cleaning, sanitization, or repair beyond normal wear will be assessed an appropriate cleaning or repair fee at A.H.H.'s discretion. Rental fees will continue to accrue until equipment is returned in acceptable condition or fully compensated for.

Rental Extension and Unauthorized Holdovers
If the customer needs to extend the rental period, A.H.H. must be notified in advance. Failure to return or provide access for pickup of rented items as scheduled may result in:

Additional rental charges
Late fees
Equipment recovery costs

Photography

Please do not schedule pictures before the setup is near completion. This does not give you any wiggle room for any last-minute repairs, damaged merchandise, or items that did not arrive on time. You do not want to schedule pictures with your property incomplete. We will be glad to take pictures for you to get your property live while we wait for your professional photographer to get your pictures back to you. It is impossible for us to guarantee a time frame on set up. We can estimate to the best of our ability. If we make a trip for cabin set up and are unable to enter the cabin a $150 min charge will be billed due to loss of work hours. We block off this time for you. If we cannot get in, we lose money.

Monthly Inspections

This is a preventative maintenance service. Any customer complaints as well as inventory, safety issues, replacement lights, batteries, filters (if easily accessible) will be taken care of at this time. You will receive a detailed report as well as photos. If there are any issues that require immediate attention, we will call you while our tech is onsite to discuss the issue(s) and work together to resolve the problem. Our inspectors are not maintenance, they will not have the tools necessary for some repairs and only carry small step ladders.

Any added service concerns may be addressed later. Once you receive your Inspection Report it is then up to you if you choose to schedule a service call to address any maintenance repairs.

Once the inspection is complete, please allow 48-72 hours (business days) to send you all the photos and your report. Our inspections cover a 16+ page checklist as well as an album of photos. Our inspections are detailed are lengthy. We spend hours on your inspection even after we leave your property to get you a detailed report and suggestions so that you can maintain your property from afar.

*Any additional repairs or improvements you’d like to be done after the inspection is over it will be billed at our handyman rate.

Concierge Services

Will follow service call pricing-

We can deliver welcome baskets, birthday cakes, etc. Whatever you wish, we can make happen!

Holiday Season- Smaller décor items will “on loan” be picked up after the holiday passes.

Concierge services that are scheduled by a guest will need to have a credit card on file and a non-refundable deposit of $85.00 before we begin shopping for your service. We will follow up with you once the service is complete with pictures/videos prior to charging the remaining balance.

Photo Staging Services

We offer photo staging as part of our services, billed at our handyman rates. This includes the time our technician(s) spend shopping, service fee(s), and the time required to install and remove any products used for staging.

Product Ownership: All items used for staging are the property of A Happy Host (AHH) unless otherwise agreed upon. Should the owner wish to purchase any items, they must reach out to discuss the possibility.
Timely Pickup: After the staging period, AHH will arrange to collect any items belonging to AHH. If pickup is delayed or prevented by the owner, or if items are broken or missing, the owner will be charged for the cost of those items, including the time spent sourcing replacements.
Replacement of Rental Items: In the event that any rental equipment is damaged, missing, or not returned, the client will be responsible for reimbursing AHH for the cost of replacement. The replacement cost may be based on the original purchase price or may reflect the item’s potential income loss due to its unavailability. Since AHH retains the right to sell products, a higher rate may apply to cover the full value of the item, including any associated replacement and resale costs.
Decision-Making Authority: AHH’s technicians are experienced professionals and are authorized to make decisions necessary to ensure the best outcome for staging. Any changes that significantly impact the cost will be communicated to the owner as soon as possible.
Owner Involvement: If the owner wishes to be involved in decision-making during the shopping process, they must be available while our technicians are shopping. Delays in communication may lead to increased costs, which will be the owner’s responsibility. The owner is responsible for time spent by technicians, regardless of availability during the process.

Communication:

As a family-oriented business, we must set boundaries to limit our after-hours communication to emergency calls only. For basic information or inquiries, you can email us anytime or call/text from 9am-7pm est.

Service Completion:
The service provider will complete services as agreed, according to the scope of work detailed in the invoice or agreement. Clients will review the work upon completion and notify the provider of any issues.

Opportunity to Resolve Service Issues:
In the event that a client is dissatisfied with the quality or outcome of a service, the service provider must be given the opportunity to address and resolve the issue within a reasonable timeframe. Clients agree to notify the service provider of any complaints or concerns related to the service in writing or via phone within 48 hours of the service being completed, and to allow the provider a reasonable opportunity to make necessary corrections or repairs. If the client seeks alternative services or attempts to remedy the issue without notifying the service provider or allowing the provider to address the concern, any requests for refunds, discounts, or fee waivers for the original service may be denied.

Dispute Resolution:
Any disputes arising from the service will first be handled by discussing the issues directly between the client and the service provider.

Electronic Signatures:
"In accordance with applicable laws and regulations governing electronic transactions, the parties agree that electronic signatures, whether digital, typed, or otherwise, shall have the same legal effect as handwritten signatures. The parties acknowledge and agree that any electronic signature provided by a party in connection with this agreement or related documents is valid and binding on the party providing such an electronic signature. Each party consents to the use of electronic signatures and electronic records for all transactions and communications related to this agreement. The use of electronic signatures may be facilitated through third-party electronic signature platforms or technologies, and such signatures shall be deemed original signatures for all purposes."

Consent for Use of Communications:
By entering into this agreement, you consent to A Happy Host using any messages, pictures, testimonials, or other communications exchanged between you and A Happy Host for advertisement, marketing, promotional, or any other lawful purpose. This may include but is not limited to featuring such materials on our website, social media platforms, promotional materials, or other marketing channels. Your name or personal information will not be disclosed without your explicit consent.

Package Receipt and Handling Authorization:
The Owner hereby grants permission to A Happy Host LLC to receive packages on their behalf. A Happy Host is authorized to open, inspect, and assemble the contents of these packages, and to transport and place the items at the Owner’s property. The Owner acknowledges and agrees that A Happy Host is acting in good faith to handle these packages and items in a professional manner and is not responsible for any damage or loss incurred during the receipt, handling, or assembly process.

Property Security and Access Management:

Unique Access Codes:
Each property must be assigned a distinct access code for the smart door lock to ensure proper access management and minimize the likelihood of unauthorized entry. Property owners are required to provide these unique access codes to A Happy Host for service and guest access purposes.
It is recommended to use temporary access codes that are valid only for the duration of the service or guest stay. This will enhance security and prevent unauthorized access. Property owners are responsible for ensuring that these temporary codes are used exclusively for the designated period.

Clear Property Identification:
Properties must be clearly labeled with their unique identifiers (e.g., Unit 1, Unit 2) to avoid any confusion, especially for properties with similar addresses. Property owners are required to ensure that each property is properly labeled to facilitate accurate identification by guests and service personnel.

SMS Terms:

SMS messages may be used for scheduling, updates, and promotions. To stop receiving messages, text “STOP” to the shortcode. To resume, sign up as initially.
For assistance, reply with “HELP” or contact services@ahappyhostgsm.com.
Message and data rates may apply. Frequency varies. Contact your wireless provider for details about your text or data plan.

Limitation of Liability:
While A Happy Host takes all reasonable measures to ensure the security of your properties, we cannot be held liable for any unauthorized access or incidents that occur as a result of failure to implement the recommended security measures. Property owners are responsible for maintaining and managing access codes and property identification.

Confidentiality, Proprietary Information, and Non-Disclosure:

All reports, documents, processes, methodologies, templates, pricing structures, recommendations, and any other proprietary content provided by A Happy Host ("AHH") are the exclusive property of AHH. This includes, but is not limited to, inspection reports, service checklists, and procedural documentation, which have been uniquely developed and refined by AHH.

The client acknowledges that these materials are provided for their personal use only in connection with AHH's services and may not be copied, shared, resold, redistributed, or otherwise disclosed to any third party without the express written consent of AHH. Any unauthorized use, reproduction, or distribution of AHH’s proprietary information—including but not limited to modifying, adapting, or using AHH’s detailed inspection reports in a competing business or alternative service—is strictly prohibited and may result in legal action.

The client agrees that AHH retains all intellectual property rights to any documents or reports provided and that access to these materials does not grant the client any ownership rights, licensing rights, or permissions beyond their intended use.

Periodic Code Changes:
As a general rule of safety, we recommend changing access codes periodically. Regularly updating codes can further enhance the security of your properties and prevent unauthorized access.
By agreeing to these terms, property owners acknowledge the importance of implementing these security measures to enhance the overall safety and security of their properties. A Happy Host is committed to working with property owners to ensure these measures are effectively implemented and maintained.

Right to Access and Remove Work Clause:
In the event that a client refuses to pay for services rendered, or disputes the work after it has been completed, A Happy Host (AHH) reserves the right to access the property to remove, reverse, or undo any work performed, to the extent possible, until payment is received in full. By signing the payment authorization contract, the client grants AHH and its representatives the right to enter the property for this purpose. The client agrees not to obstruct or interfere with such actions and acknowledges that failure to comply with the payment terms may result in additional charges. The client further agrees to indemnify and hold AHH harmless from any claims, including but not limited to trespassing, arising from the removal or undoing of the work.

Non-Revocable Authorization Clause:
Once a service has been completed, the client's authorization for payment, as indicated in the signed contract, is binding and non-revocable. By signing the payment authorization contract, the client agrees that they cannot retroactively revoke or dispute the authorization after the service has been performed. While any issues or concerns raised by the client will be considered and addressed by A Happy Host (AHH) in good faith, the final decision regarding the resolution of such issues remains at the sole discretion of AHH. This ensures that the payment is processed promptly in accordance with the agreed-upon terms.

Acknowledgment of Dynamic Terms and Conditions:
By signing the payment authorization form, you acknowledge that you have reviewed and agree to the terms and conditions available via the hyperlink provided. These terms and conditions are subject to change at any time without prior notice. It is your responsibility to review the terms and conditions regularly, as the most current version will govern your use of our services. Your continued use of our services after any changes to the terms and conditions constitutes your acceptance of those changes.

Governing Law:
"This agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles."

Modified Suppression Clause:

This agreement supersedes and replaces any and all prior agreements, understandings, or contracts between the parties related to the subject matter of this agreement, except where specific terms, such as pricing or service descriptions, are governed by separate contracts pertaining to individual departments of A Happy Host (AHH). In such cases, those specific terms will remain in effect as outlined in the relevant department contract. However, all legal, liability, and protection clauses contained herein shall apply universally across all agreements, superseding any conflicting provisions in department-specific contracts to the extent necessary to protect AHH’s interests.

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